Privacy Policy

OutboundPilot ("we," "us," or "our") operates the website located at www.outboundpilot.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site, how we use it, and what choices you have. Our use of cookies is covered separately in our Cookie Policy, available at www.outboundpilot.com/cookie-policy. By using the Site, you agree to the practices described here and in our Cookie Policy.

1. Information We Collect

We collect two types of information:

Informationyou provide directly

When you fill out a contact form, book a call, or otherwise reach out to us, you may provide your name, email address, phone number, company name, and any other details you include in your message. This information is collected through tools including Typeform and Calendly.

Informationcollected automatically

When you visit the Site, we automatically collect certain technical information, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected through cookies and tracking technologies described below.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to understand how visitors use the Site and to support our advertising efforts. For full details on the types of cookies we use, why we use them, and how to manage your preferences, please see our Cookie Policy at www.outboundpilot.com/cookie-policy.

In summary, the tracking technologies we use include:

• Google Analytics and Google Tag Manager -- to analyze site traffic and visitor behavior.
• Meta Pixel -- to measure the effectiveness of our Facebook and Instagram advertising and to enable remarketing to past visitors.
• LinkedIn Insight Tag -- to measure conversions from LinkedIn ads and enable LinkedIn remarketing.
• Hyros -- for ad attribution and tracking the performance of our paid advertising across channels.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule calls with prospective clients.
• Deliver and improve the services we offer.
• Understand how visitors interact with the Site so we can make it better.
• Run and measure the performance of our advertising campaigns.
• Send you information about OutboundPilot that may be relevant to you, if you have opted in to receive it.
• Comply with applicable legal obligations.

4. Service Providers

We work with third-party companies that help us operate the Site and run our business.

These providers have access to your information only as needed to perform their functions and are not permitted to use it for other purposes.

Our current service providers include:

• Webflow -- hosts and serves the Site.
• Typeform -- powers our contact and inquiry forms.
• Calendly -- handles meeting scheduling and booking.
• Close -- our customer relationship management (CRM) platform, where prospect and client contact information is stored.
• Stripe -- processes payments securely. We do not store your payment card information on our systems.
• Zapier -- connects our tools and automates data flows between them.
• Google (Analytics, Tag Manager) -- provides site analytics and tag management.
• Meta, LinkedIn, Hyros -- support our advertising and attribution efforts.

5. We Do Not Sell Your Personal Information

OutboundPilot does not sell, rent, or trade your personal information to third parties for their own marketing or advertising purposes. We do not share your personal information with any third party except as described in this Privacy Policy or as required by law.

6. Data Retention

We retain your personal information for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, and to resolve any disputes. If you would like us to delete your information, please contact us at team@outboundpilot.com and we will respond promptly.

7. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. That said, no method of transmitting or storing data over the internet is completely secure, and we cannot guarantee absolute security.

8. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we have collected about you and how we use and share it.
• The right to request that we delete your personal information, subject to certain exceptions.
• The right to opt out of the sale of your personal information. We do not sell personal information, so this right does not apply in practice.
• The right not to be discriminated against for exercising any of these rights.

To exercise any of these rights, please contact us at team@outboundpilot.com.

We will verify your identity before processing your request and respond within 45 days as required by law.

9. Notice for EU and UK Users (GDPR)

OutboundPilot is based in the United States and primarily serves U.S.-based businesses. If you are located in the European Union or the United Kingdom, please be aware that any personal information you provide to us will be transferred to and processed in the United States, which may not provide the same level of data protection as your home country.

Where GDPR applies to our processing of your data, we rely on legitimate interest or contract performance as our legal basis for doing so. You have the right to access, correct, or request deletion of your personal information, to object to or restrict how we process it, and to lodge a complaint with your local data protection authority. To exercise any of these rights, please contact us at team@outboundpilot.com.

10. Children's Privacy

The Site is intended for business professionals and is not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly remove it.

11. Third-Party Links

The Site may contain links to third-party websites. We have no control over those sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

13. Contact

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at:

OutboundPilot

team@outboundpilot.com

www.outboundpilot.com